Refund Policy

At TrailBlaze, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied, please review our refund policy below

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1. General Refund Policy

We offer refunds on eligible products and services under the following conditions:

• Refund requests must be submitted within 15 days from the date of purchase.

• Refunds will be issued to the original payment method used for the transaction.

• To be eligible for a refund, the product must be unused, unopened, and in its original condition. Certain products, such as digital downloads or custom-made items, may not be eligible for a refund.

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2. How to Request a Refund

To request a refund, please contact our customer support team at trailblaze.ny@veinternational.org. Please include the following details in your request:

• Order number

• Description of the issue or reason for the refund

• Proof of purchase (e.g., receipt or order confirmation)

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3. Exceptions to the Refund Policy

Refunds may not be available for the following:

• Products that are not returned in their original condition or packaging

• Digital products, unless they are defective or malfunctioning

• Services that have already been rendered or completed

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4. Processing Time for Refunds

Once your refund request is approved, it may take up to 1 business days for the funds to appear back in your account, depending on your payment provider’s processing times.

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5. Non-Refundable Items

Some items may not be eligible for refunds, including but not limited to:

• Gift cards

• Downloadable software or digital content

• Custom orders or personalized products

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6. Exchange Policy

If you would like to exchange a product for a different size or color, please contact us within 15 days of receiving the item. We will guide you through the exchange process.